How to Choose IT Support That’s Right for Your Business
Maybe you’re ready to choose IT support but don’t know where to start. Or, your current provider is just not cutting it (like, maybe they never call you back!). Don’t worry, we’ve got you covered with everything you’ll need to consider before you talk to potential managed service providers. This checklist will help you capture:
- The stats potential MSPs will need to assess your needs
- Business areas that might lead to compliance needs
- Your backup and disaster recovery objectives
- Your current cyber security tools and practices
- Your IT support expectations
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“This was so helpful! Capturing all this in one place made conversations with potential IT providers a breeze. Plus, it helped us narrow our search to the companies that offered the kind of support we really need. It really helped us choose IT support that was right for us.”
— David Williams
The Managed IT Checklist Includes
Your Goals
What is your organization’s growth plan this year? In three years? In five? The right IT provider can help.
Your Stats
These are the numbers a managed IT services provider will need to know to assess your needs.
Your Risk
Do you have compliance needs? How strong is your current cyber security? What’s your backup plan?
Your Needs
How soon do you need a response or resolution for IT issues? What does downtime mean for your business?
25-45%
Savings on your IT budget when you outsource to an IT company.
49%
Of businesses use IT companies to gain access to specialized skills.
All statistics are sourced from Statisita.
46%
Of organizations say that outsourcing IT frees up resources for other core business functions.
Why Choosing the Right It Support Is a Game Changer
When you choose the right IT support company, you’ll gain more than a team that just fixes technical issues. A great managed service provider will help you transform your business operations and set the stage for long-term success. Here’s how our IT support services are a game changer for your business:
- Enhanced productivity: When your technology is running smoothly, your team will be able to focus on their work without interruptions or slowdowns. By choosing IT support, you’ll ensure your performance is optimal and help you find more ways to boost overall productivity.
- Proactive problem solving: A good IT provider shouldn’t just react to issues, they should be continually monitoring your systems and preventing problems before they occur. By taking a proactive approach we help you minimize costly disruptions so you and your team are always online.
- Cost efficiency: Downtime and inefficient systems can drain your resources. By choosing a reliable IT support provider, you’ll reduce unexpected expenses and benefit from predictable and transparent pricing. It’s important to choose an IT support provider that can help you use your IT budget effectively.
- Data security and compliance: In an era of increasing cyber threats and regulatory requirements, having strong security measures and compliance protocols is essential. The right IT support ensures your business stays protected and meets all necessary legal standards.
- Scalability and growth: When your business is in growth mode, your IT needs will need to keep up with you to avoid growing pains. Find an IT partner that offers you scalable solutions that grow alongside you so your technology infrastructure supports your growth rather than hindering it.
- Strategic IT planning: Beyond troubleshooting and other day-to-day support, a good IT partner is a strategic partner for your organization. They’ll help you leverage the latest technologies and techniques that give you a competitive advantage.
Choosing the right IT support not only transforms your technology from a downtime-causing headache to a powerful asset. It should drive your business forward and enable your business to achieve goals without having to worry if your technology can keep up.
Download now and feel more secure that you are prepared for calls, asking the right questions and can better compare and choose IT support providers. This simple and easy-to-follow checklist will help you get on the same page quickly with the IT companies you consider.
Common Challenges You Can Solve With IT Support
Choosing IT support, especially a reputable one, can help your business overcome a range of challenges, like:
Downtime
Unplanned outages are costly, both in terms of time and money. You’ll know your IT company is reliable when they proactively manage and monitor your systems to minimize downtime and resolve any issues quickly.
Security Vulnerabilities
It’s no secret that cyber threats are on the rise, and will continue to be for the foreseeable future. Protecting your data is critical, and finding support to implement strong security measures and provide ongoing updates will help keep your business safe.
Slow Response Times
There’s nothing worse than waiting for hours for a response when you are having IT issues. You need an IT support team that’s a quick call away, so you can reduce the time spent waiting for a fix and keep your business operating efficiently.
Scalability Issues
When your business is growing, your IT needs will, too. By choosing the right IT partner, you’ll be provided with scalable solutions that grow in tandem with you. This helps avoid the disruption and expense of frequent IT infrastructure overhauls.
This Checklist Is for You
We created this checklist for anyone who wants to make an informed decision when hiring IT support. It’s not only for those seeking to replace current support but also for those looking to hire their first IT support company.
Small Business Owners
As a small business owner, you might not think you have the resources for a full-time IT team or even need any IT support. However, it’s crucial and many IT companies, like Aeko Technologies, offer customizable plans. Our checklist will guide you through what to look for in an external IT partner to ensure your business stays efficient and secure.
Startups
As a startup, you likely need flexible and easily scalable IT solutions. Our checklist helps you identify the key services your growing business may need. It will ensure you choose IT support that can scale with you, so you don’t hinder any growth.
Established Companies or Those Switching Providers
Whether you’re dissatisfied with your current IT support or your in-house team needs more support, our checklist will help you evaluate any potential new partners. It’s vital all your needs are met and you are able to address any shortcomings of your current provider or challenges your team faces.
By using this checklist, you'll be better prepared to find IT support that aligns with your business goals and technical needs.