What Law Firms Should Look for in an IT Support Company

What Law Firms Should Look for in an IT Support Company

As a law firm, you deal with sensitive information daily. If you don’t have the right cyber security measures in place, a cyber attack could devastate your firm, not just from a financial standpoint, but also from a reputational perspective. You need the right team fighting by your side just like you fight for your clients. Here’s exactly what law firms should look for during their IT support company search.

1. Expertise in Cloud Services

Cloud services have revolutionized the way businesses store, access and share data. Law firms should look for an IT support company that understands the unique needs of the legal industry and can provide secure and reliable cloud solutions. 

So, what can cloud storage do for you?

Cloud storage allows for easy collaboration, document sharing and remote access, enabling attorneys and staff to work from anywhere, at any time. Additionally, cloud backups ensure that your data is protected and can be quickly restored in case of an unforeseen event.

2. Focus on Digital Transformation

Digital transformation is no longer an option; it’s a necessity for law firms to stay competitive in today’s fast-paced world. An IT provider that understands the importance of digital transformation can help your firm streamline processes, enhance efficiency and improve client service. 

Be on the lookout for a provider that offers solutions such as document management systems, workflow automation and electronic signatures. These tools can significantly improve productivity and enable your firm to deliver legal services more effectively.

3. Comprehensive End-User Support Services

Efficient end-user support is crucial for maintaining a productive work environment in a law firm. Seek out a managed service provider that offers comprehensive end-user support services, including help desk support, hardware and software troubleshooting, and training. 

When you have an issue, you need it to be resolved quickly.

Prompt and reliable support ensures that your attorneys and staff can focus on their work without disruptions. Make sure the IT support company has a dedicated support team that is easily accessible and knowledgeable about legal software and applications.

4. Robust Cybersecurity Measures

Law firms handle confidential client information, making them prime targets for cyber attacks. 

No one wants a data breach.

Your search should prioritize cybersecurity expertise, making sure any candidates have a strong track record in implementing and managing security measures such as firewalls, intrusion detection systems, encryption and multi-factor authentication.

Unsure about how safe your firm is from cyber threats? Check out our free cyber vulnerability assessment.

5. Reliable VoIP Phone Systems

Effective communication is critical in the legal profession. A modern law firm requires a reliable and feature-rich phone system. Voice over internet protocol (VoIP) phone systems offer cost savings, flexibility and advanced features such as call forwarding, voicemail-to-email transcription and conference calling. 

Sound like a good idea?

Look for a managed service provider that specializes in hosted phone systems tailored to the needs of law firms. They should ensure seamless integration with your existing infrastructure and provide ongoing maintenance and support to keep your communication lines open.

6. Compliance With Legal Industry Regulations

Law firms are subject to strict regulatory requirements, like client confidentiality and data privacy. When selecting the right IT partner, verify they have experience working with law firms and are familiar with the regulatory landscape. 

They should be knowledgeable about compliance requirements, such as the General Data Protection Regulation (GDPR) and industry-specific regulations like the Health Insurance Portability and Accountability Act (HIPAA). 

7. Scalability and Flexibility

Law firms are dynamic organizations, and their IT needs can evolve over time. Look for a reliable partner that can offer scalable solutions and can accommodate your firm’s growth. 

Whether you’re expanding your practice or adding new locations, your IT support company should be able to scale services accordingly. Additionally, they should be adaptable to new technologies and industry trends, allowing your firm to stay ahead of the curve and leverage the latest advancements.

A Successful Merger Between Your Law Firm and an IT Support Company

Choosing the right IT support company is vital for law firms to protect their sensitive data, enhance productivity and deliver superior client service. Law firms can empower their teams with the technology and support needed to thrive in today’s digital landscape with the right IT support at their back. Is Aeko on your list of potential candidates? Contact us or book a meeting to discuss your firm’s specific needs.

Are you aware of the most common cyberattack methods?

Did you know there are over 3.4 billion phishing emails sent every day? Phishing and other cybercriminal behavior are a lot more common than you’d think.

Our free “Phishing, Smishing, Vishing, Pharming? A Cyberattacks Guide” will inform you about cyberattack methods and give you the latest in data security tips. 

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Brian Rodgers

Before Brian founded Aeko in 2016, he oversaw large teams as an IT executive within the oil and gas industry, leading the technology infrastructure that helped that company grow to an S&P 500 company. He is passionate about bringing those same strategies to small and midsize businesses, enabling them to scale their services and adapt more quickly to market changes.