What Are The Benefits of IT Service Management?

Some of the primary benefits of IT service management include:

• Adaptability to your needs.
• Reduced risk factors.
• Reduced IT costs (scopes out redundant or obsolete assets).
• Improved efficiency.
• Improved service, which contributes to improved customer satisfaction.
• Enables shared knowledge through workplace teams.
• Reduced downtime when breaches occur.
• Helps prevent breaches and plans strategies for natural disasters and criminal situations.

IT service management achieves all of the benefits listed above by:

• Educating your staff about newly-built technology and sticking to the process, as well as re-educating coworkers when circumstances arise.
• Constructing and carrying out IT infrastructure. 
• Enforcing the right process for your company.

ITSM resolves numerous issues, including all managed service requests. Some common requests include:

• Implementing a change to the system (e.g., “I need to modify/remove/add something to the database.”).
• Incidents that affect the overall system (e.g., “My laptop is down.”).
• Recurring problems (e.g., “This desktop app is stuck again.”).
• Requests for a new piece of equipment (e.g., “I need a new keyboard.”).

Outside of these primary benefits, using an ITSM allows for day-to-day conveniences that help contribute to your business’ success by allowing it to run efficiently and effectively.  

Choosing the best IT provider for your business doesn’t have to be a headache. Our free IT Planning Cheat Sheet takes the guesswork out of comparing IT providers.